Refund policy

Refund Policy

Last updated: September 30, 2026

30-day money-back guarantee

We want you to test your Plemea glasses during your real workdays and evenings. If they are not right for you, you can return them within 30 days of delivery for a full refund of the price you paid for that pair.

How to start a return

1.          Email us at contact@plemea.com within 30 days of delivery, with your order number and the pair(s) you want to return.

2.          We will reply within 2 business days with the return instructions and the return address.

3.          Send the glasses back in their original case, clean and undamaged beyond normal try-on use.

Please do not send items back without contacting us first: we will email you the return address and follow your return.

Return shipping

Return shipping costs are paid by the customer, unless the item is defective, damaged on arrival or not what you ordered. In those cases, we cover the return shipping or send you a replacement at no cost.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few more days to post it.

If your order used one of our multi-pair discounts (2 pairs -20%, 3+ pairs -30%), the refund equals the amount you actually paid for the returned pair(s), discount included. Original shipping fees are refunded only if the entire order is returned because of our error or a defect.

Damaged, defective or wrong items

If your glasses arrive damaged or defective, or if you received the wrong item, email us at contact@plemea.com within 14 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund, as you prefer.

Exchanges

Want a different style or color? Contact us: we will help you exchange your pair, subject to stock.

Cancelling an order

You can cancel your order free of charge before it ships by emailing contact@plemea.com. Once your order has shipped, the return process above applies.

Your legal rights

This policy is in addition to your rights under the consumer protection laws of your province, including the legal warranty of quality and the cancellation rights provided by Quebec’s Consumer Protection Act. Nothing in this policy limits those rights.

Contact

Questions about a return? Email contact@plemea.com. We reply within 2 business days.